24/7 We’re Here

Check these common causes:

• Copy the key exactly — no extra spaces
• Confirm your system date & time are correct
• Run the app with administrator privileges
• Ensure your firewall isn’t blocking the app

Still failing? Contact support with your license key.

Crypto transactions can take 10–30 minutes. Try these steps:

• Check your transaction on a blockchain explorer
• Confirm you sent the exact amount required
• Review your dashboard transaction history
• Wait at least 1 hour for confirmations

After 2 hours contact support with your transaction ID.

Try the following:

• Switch browsers (Chrome, Firefox, Edge)
• Temporarily disable antivirus / firewall
• Clear browser cache and cookies
• Ensure at least 500 MB free disk space

Contact support for a direct download link if issues persist.

1. Log into your dashboard
2. Click “Deposit” in the menu
3. Select the amount and cryptocurrency
4. Send payment to the provided address
5. Funds appear after 1–3 confirmations

Minimum deposit is $10 USD.

• Ensure you have sufficient account balance
• Check the license hasn’t already been renewed
• Verify your account email is correct
• Try logging out and back in

Contact support for manual renewal assistance.

Yes — security is a core priority:

• 256-bit end-to-end encryption
• All connections over HTTPS
• Regular independent security audits
• GDPR compliant data handling

Your data is never shared with third parties.

• Android app — expected Q3 2026
• iOS / iPadOS app — expected Q4 2026
• Free for all active license holders
• Beta access available via Telegram channel

Yes. Licenses can be transferred between devices:

• Deactivate the license on the old device from your dashboard
• Activate on the new device using the same key
• Contact support if you no longer have access to the old device